Helpkit Reviews

Here are some alternatives to HelpKit AI:

1. Lucy: An AI-powered knowledge management system that allows more efficiency and productivity from your employees.
2. Document360: A knowledge base cloud platform that allows you to build an excellent self-service knowledgebase for your customers or internal users.
3. eesel.ai: Connect your knowledge to ChatGPT and create an oracle capable of answering any question instantly.
4. Zendesk: A customer service software and support ticketing system.
5. Freshdesk: A cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.
6. Notaku: A note-taking app for networked thinking.
7. fforward.ai: A platform that helps businesses automate their processes by using powerful & intuitive workflow automation.
8. UserVoice: A product feedback management software that enables businesses to make data-driven product decisions and prioritize feature requests.
9. UseResponse: A software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly.
10. Help Scout: A web-based help desk designed for a great customer experience.

Please note that the effectiveness of these alternatives can vary depending on your specific needs and the features that you require.

The return policy for HelpKit AI is not explicitly detailed in the available information. However, customers interested in the HelpKit AI add-on can purchase it via the HelpKit dashboard. To activate HelpKit AI for a knowledge base, one needs to go to the settings, enable HelpKit AI by switching on the toggle, and click Train AI on Articles to train the AI chatbot on the knowledge base content. It is important to save settings after these actions.

Customization of the chatbot's language and behavior is possible through the Chatbot Settings drawer in the HelpKit AI settings page. For any updates or synchronization of content, the re-indexing of articles for the AI chatbot is necessary to keep the information up-to-date. During the beta phase, re-indexing must be initiated manually after syncing new content with Notion by using the Train AI on Articles button.

For further assistance or specific queries regarding the return policy, reaching out to the HelpKit support team directly would be the recommended course of action. They can provide the most accurate and current information regarding returns, refunds, or cancellations.

To open an account with HelpKit AI, follow these steps:

1. HelpKit AI is an add-on that can be added to any of the subscription plans. Purchase the add-on via the HelpKit dashboard by clicking on the HelpKit AI button within the settings. A popup will be presented from which the add-on can be subscribed to.

2. After activation, HelpKit will display an "Ask AI..." button as soon as users start using the search bar on the site. When they click on the button, HelpKit presents an interactive chatbot interface that can answer their questions.

3. To activate HelpKit AI for the knowledge base, go to the settings and navigate to HelpKit AI. Enable HelpKit AI by switching on the toggle. Click Train AI on Articles to train the AI chatbot on the knowledge base. Make sure to press Save Settings.

4. After activation, the articles for the AI chatbot are automatically re-indexed whenever the content is synced so that everything is always up-to-date. In case the chatbot might be lacking some help article content or is out of sync, use the Train AI on Articles button on the settings page to re-index the knowledge base.

That’s all that needs to be done. Feel free to test the chatbot either from the right preview section or live from the knowledge base site.